Orders are shipped after two clear business days unless products are on back order.
We use the following carriers to deliver our orders:
- Australia Post
- Sendle (Couriers Please)
The carrier we choose is depended on the destination address and if the customer has left any special delivery instructions. If an Australia Post Parcel Locker is nominated as the delivery address then we have to choose AusPost to deliver. If special instructions are left for a parcel drop off to a residential address, then we prefer courier as in our experience, they more reliably deliver as per the instructions given.
All domestic and international orders will receive a tracking number provided by the shipping carrier, we will update your order with the tracking information. You can login to your account to view the tracking information at any time.
The rate charged for the shipping of your order is based on your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item is on back order at the time of purchase, we will ship your order when it is in stock.