When an order has not been shipped and if the order was not a special order item we can often refund and cancel the order on the spot. We reserve the right to withhold the payment gateway fees from our refund amount.
We are happy for you to return a product you have purchased from us if you have changed your mind as long as it meets our standard return criteria:
- The product has not been used
- The product is not a special order product
- The product is not in large quantity (greater than 3 units)
- The product value is less than $1,000
- The product is returned within 5 business days of purchase
- As items that we accept for return will be sold to another customer, we cannot accept items that are not in saleable condition
We do not charge a restocking fee when the return falls within this criteria. However we cannot return the amount we lost to payment processing fees. The customer will be responsible for return shipping costs, and insuring that the goods are returned to us in the same condition we sent them in. If the items are damaged in transit to us, we may deny the return.
Returns Outside of the Standard Criteria:
Subject to inspection upon receipt of your returned item(s), we may accept returns of this nature on products that fall outside of the aforementioned criteria.
We may still offer you a return with a 15% restocking fee applied to the value of the product. In the case of non-faulty returns, we also do not return the cost of shipping or payment processing fees.
What Cannot be Returned:
There are limitations to our change of mind policy. We do not take back products that we deem have been used.
Why a Restocking Fee:
We try to represent our products as factually and accurately as possible. We want our customers to make an informed decision when making a purchase with us. If a product you have purchased is working as intended but it simply does not do something you want it to do that was not brought to our attention prior to the purchase it falls under a change of mind return.
The restocking fee can be charged if the product is working as intended and advertised, but then is returned outside of our standard return criteria. This covers the costs involved in having the product resold as an ex-demo or opened unit.
We are always happy to assist with making the right choice and buying the products that most suit your needs. However a return will fall under a change of mind if we have not been consulted for compatibility or fitness for a specific purpose, or the compatibility and purpose is made clear on our product listing.
How to initiate a return:
Log into your EVchargers account. View your order status information and initiate an RMA request.