Returns Policy

Non-Faulty Returns:
We are happy for you to return a product you have purchased from us if you have changed your mind as long as it meets our standard return criteria:

  • The product has not been used
  • The product is not a special order product
  • The product is not in large quantity (greater than 3 units)
  • The product value is less than $1,000
  • The product is returned within 5 business days of purchase
  • As items that we accept for return will be sold to another customer, we cannot accept items that are not in saleable condition

Returns Outside of the Standard Criteria:
Subject to inspection upon receipt of your returned item(s), we may accept returns of this nature on products that fall outside of the aforementioned criteria.

We may still offer you a return with a 15% restocking fee applied to the value of the product. In the case of non-faulty returns, we also do not return the cost of shipping.

What Cannot be Returned:
There are limitations to our change of mind policy. We do not take back products that we deem have been used.

Why a Restocking Fee:
We try to represent our products as factually and accurately as possible. We want our customers to make an informed decision when making a purchase with us. If a product you have purchased is working as intended but it simply does not do something you want it to do that was not brought to our attention prior to the purchase it falls under a change of mind return.

The restocking fee can be charged if the product is working as intended and advertised, but then is returned outside of our standard return criteria. This covers the costs involved in having the product resold as an ex-demo or opened unit.

We are always happy to assist with making the right choice and buying the products that most suit your needs. However a return will fall under a change of mind if we have not been consulted for compatibility or fitness for a specific purpose, or the compatibility and purpose is made clear on our product listing.